The banking and financial sectors are experiencing high levels of technological disruption. Dealing with rapid change is now business as usual. Digital transformation increases competitiveness, lowers operating costs and meets the expectations of today’s customers. To be successful in this endeavour, you will need to define clear goals and strategies. Collaborating with us means reaping the operational and commercial rewards of digitalization by profitably implementing the right technologies.
The variety of data made available by increasing digitalization enables companies to gain much more insight into their customers’ needs, expectations and level of loyalty. In a highly competitive environment, making use of this deep understanding of the customer is the only way to get an edge.
As a bank or financial organization, you need to develop a customer-centric approach that will help you differentiate yourself from the competition and generate customer loyalty. That means you need to use your data to personalize and enhance your relationship with customers, providing an experience that reflects your understanding of their needs and expectations.
Using the deep customer understanding that data makes possible, our experts can assist you in developing a customer-centric approach. Using your data, we’ll find answers to crucial questions concerning which products you should offer to which customers and when, the likelihood that customers will churn and when, how customer value will change over time, and which customer loyalty strategies are likely to be successful in the long term.
Data security should be a central concern for your financial organization. Increased connectivity resulting from digitization makes you more vulnerable than ever to cyber attacks and data breaches. An increasing number of users and system privileges contribute to this risk. Indeed, according to Forrester, 80% of security breaches involve abuse of privileged access. When you’re dealing with highly sensitive and confidential data, it’s all the more important to make sure that your system has the right guards in place to prevent breaches.
The fastest and most effective way for you to minimize security risks for your financial organization is with a secure identity and access management program.
Together, we can design a strong IAM governance program for your organization. Administrative roles and access rights are strictly defined at the application, infrastructure and network levels. Each employee is only able to access the data to perform the task at hand, preventing misuse and inadvertent compromising of data. We offer support in selection, maintenance and implementation of the tool that meets your needs. We can train your staff and give you the resources to create and manage accounts, control access, and report governance information for compliance purposes.
In today’s world, quick intuitive, and seamless digital journeys that allow your customers to do what they want, when they want, and through the channel they want are now a basic customer expectation.
To meet the expectations of today’s customer’s, as a bank and financial service company, you need to shift from siloed, product-centric approaches to customer-centric strategies.
We can work with you to get the job done. By automating workflows across people, systems, and data, we give our clients in the financial services industry everything they need to provide exceptional customer experiences at every point of contact. Using our experience with several wealth management organizations and commercial banks, our team of experts can lead you through the entire project lifecycle or provide targeted support where you need it. That includes business requirements analysis, development, integration with third-party systems, deployment, handoff and support. Depending on your unique processes, we can deliver solutions based on standard platforms such as Appway (client onboarding, KYC regulatory and reviews, online mortgage), or develop tailor-made solutions with the latest technology.
Alongside increasing pressure to innovate caused by growing customer expectations, digital disruption, and new competition, new regulations such as PSD2 are requiring banks to open their systems to third parties and develop open banking platforms. A core component of such platforms are APIs situated between backend services and front-end experiences, facilitating communication and transactions within the organization and across the ecosystem.
As a bank faced with the demand to rethink your system and develop open banking platforms, you need the right APIs to facilitate communication and transactions across your ecosystem.
Our experts are at your service to design suitable architecture, define the necessary APIs and their functionalities. After that, we develop, build, test, and deliver the right APIs for your situation.