Insurance organizations will be facing continuous disruption as markets evolve. Gartner projects massive changes, including new market entrants, shifting consumer behaviors and insurance needs, and new regulations, as well as external forces that will impact mortality, such as climate change and medical advancements. Learn how we can support you with new technologies to make you more efficient, agile and customer-centric.
Technology is disrupting all areas of life. Insurance organizations are confronted with these changes at every level, from new ways of doing business, to changing customer behavior, environmental disasters and medical advancements. At the same time, the digital world and new media channels are drastically increasing the amount of useful data that can be collected, providing insights into customer behavior, risk pricing and customer engagement.
As an insurance provider, you need advanced technology to utilize customer data in order to skillfully and intelligently meet the challenges of today’s world.
We can give you the right tools to leverage business intelligence, set up digital marketing campaigns and personalize content based on life events and lifestyle segmentation. With our support, you can use data to measure customer satisfaction, determine the risk that customers will churn, and figure out which policies should be offered to which clients and when. We can work together to find the best strategies and solutions for your unique needs.
Customers have never been more demanding. They now expect personalized services that are accessible 24/7. If you don’t respond to customers immediately with the information or solution they’re seeking, they may move on to a competitor who does.
As an insurance organization, you need to find a way to meet today’s customer expectations. Chatbots are a great way to enhance customer experience and improve response times. They can be deployed for anything, from claims to customer assessment processes.
We offer comprehensive services for chatbot development and deployment. We will show you how resource-saving chatbots can be deployed on your website or social networks to improve customer experience without increased personnel costs. For example, you can pre-process your clients’ claims and save effort by collecting necessary information before your real account managers take over. Together we will design the perfect chatbot solution at scale and with a personality profile that fits your company’s values and mission.
Smartphones have revolutionized the way people interact with businesses. Today, consumers take streamlined mobile experiences for granted, and this is especially true among the millennial generation. On the other side of things, employees in today’s mobile world need the ability to work efficiently while travelling and effectively communicate with this generation of clients.
As an insurance organization in a connected world, you need amazing apps and optimized mobile interfaces in order to enable better, faster and smoother communication with your clients and create the best possible customer experiences.
Using our knowledge and experience, we will help you meet your web, mobile and enterprise app challenges. We offer development, integration and maintenance of tailor-made web and mobile applications with complementary and scalable services, including security, cloud hosting and more. We can also provide targeted resources to support your teams on specific projects that require additional skills. In addition, we can provide and design software environments and platforms that use agile methodologies in order to enhance customer service, increase productivity, and streamline operations.