Embrace change to empower your customers.

The telecom service providers’ activities are made up of high-frequency, repetitive and rule-based manual processes that are essential for proper service delivery. This, combined with significant legacy systems, makes the telecom companies highly eligible for automation. Customers are not patient while tasks, whether simple or complex, are being processed, even if telecoms are investing heavily in a workforce and digital capabilities to respond as soon as possible.

As a telecom company, your organization could benefit from automation solutions to improve its customer service efficiency, its workforce productivity and to reduce costs.

We offer your operational teams our expertise to help them create customized robots designed to meet their requirements, such as updating customer data, handling the customer activation or managing order processing. Depending on the use cases that we identify together, we can enhance your customer service and improve your operational activities. We can take it to the next level, by developing chatbots and predictive models, and integrating them into your own automation roadmap.

Telecom companies have to process tons of data every day, either external, about their customers’ behavior and interactions, or internal, about their networks or their offers. As a result, the data collected can be analyzed to improve customer service, identify and evaluate new products to offer, and monitor and optimize the network.

To remain competitive, you need to master the skills and capabilities to collect and store the right data and analyze it in order to make the best decisions to optimize your business.

You need to adopt a data-driven culture and we are here to help. First, we create with you the data architecture that will make the right data available to the right user, with a data platform designed for managing ever-increasing volumes of data. Then, we assess your strategic and operational needs in order to select and implement the analytics tools that best suit you, allowing your teams to generate and share reports automatically on a daily basis, or empowering you with self-service analytics tools and techniques, providing a maximum autonomy in analysis activities. Ultimately, we identify together, as you gain in maturity, more use cases including predictive analytics or AI to truly optimize your activities, e.g. to:

• detect the next best offer for each customer, to maintain or even increase your ARPU (Average Revenue Per User);
• or apply predictive maintenance to you company’s networks, to improve the quality of your service and ultimately reduce your churn and increase your customer NPS.